Help Centre
Ordering
How do I make a purchase?
Shopping online at DAYDREAMERS/CLUB is simple and easy. After browsing through our online store and deciding which item you would like to purchase, simply select your size, click ‘Add To Cart’ or 'Buy It Now' then follow the prompts to 'Checkout'. If you’re wanting to purchase a variety of items, simply add all items to your shopping cart first, then click the ‘Checkout’ button on the shopping cart page.
What payment methods do you accept?
We accept most payment methods, including: Visa, MasterCard, Shop Pay, Apple Pay, Google Pay & AMEX.
How do I know if my purchase is confirmed?
Once you have completed the checkout process, you will receive a confirmation email that your order has been placed. When the payment has been successfully processed, we will then pack and fulfil your order. Once your order has been dispatched you will receive a confirmation notification that your order has been sent and you will be provided with your expected delivery time and tracking link, which you can use to follow the progress of your delivery.
How do I use my store credit?
Using your store credit is super easy. If you're issued with store credit, we will email you a unique code that is solely for you to use. Browse and add items to your shopping cart as normal, then apply your unique code to the ‘Discount code’ section on the checkout page. Your store credit will then be automatically deducted from your order total.
How do I use my Gift Card?
Gift cards are really easy to use. If you have purchased or been given a gift card, the card will contain a unique code. Browse and add items to your shopping cart as normal, then apply your unique code to the ‘Discount code’ section on the checkout page. Your gift card credit will then be automatically deducted from your order total.
Can I change my order once it has been placed?
We aim to dispatch new orders as quickly as possible. Because of this we are unable to change your order once it has been confirmed and the payment has been successfully processed.
Shipping & Delivery
What is the shipping & delivery process?
All new orders are fulfilled as quickly as possible. Once your order has been dispatched, you will receive a confirmation notification with your expected delivery time and tracking link. For shipping & delivery we use a variety of courier partners depending on your delivery address.
How much does shipping & delivery cost?
We offer FREE shipping for all delivery addresses within Bali, Indonesia.
Click through to read more about Shipping & Delivery.
Do you offer express delivery?
No. Currently we do not offer an express delivery option.
Do you offer international shipping & delivery?
No. Currently we do not offer international shipping & delivery.
Click through to read more about Shipping & Delivery.
My delivery hasn't arrived yet, where is it?
Hang tight, it's on its way! All orders are provided with a delivery tracking link. You can use this tracking link to view the progress of your delivery via the courier partner's website. If something seems wrong when tracking your order, please contact us ASAP and we will follow this up for you. If you live in a remote location, please allow some extra time for your delivery to arrive.
Do you have any more details about shipping & delivery?
Click through to read more about Shipping & Delivery.
Returns & Exchanges
What is the returns policy?
We offer hassle-free 7 Day Returns from the date of your delivery. Simply return your item within the 7 day period and we'll exchange your item for an alternate size. If we're out of stock for that particular item, we can recommend another style or item, or we can offer store credit equal to the purchase price of your returned item, excluding shipping & delivery costs.
Some conditions apply. To read more info please view our Returns & Exchanges page.
How do I make a return & exchange?
To initiate a return & exchange, please contact us first via email at lifesbetter@daydreamersclub.com.au to notify us of your request. Once we confirm this request, we will provide you with our return address to send your item back to DAYDREAMERS/CLUB at your own expense. Please include your original packing slip or purchase receipt with your returned item for proof of purchase. Once we receive your returned item, we will process your exchange as quickly as possible.
To read more about 7 Day Returns, please view our Returns & Exchanges page.
An item I received is faulty, what do I do?
All items are thoroughly quality checked by DAYDREAMERS/CLUB before dispatching your order to you. In the extremely unlikely event that you receive an item that is faulty, please contact our customer support team ASAP. We will replace the item with a like for like style and size. If the item cannot be replaced due to being out of stock, we can recommend an alternate style or item, or refund the full cost of the item.
I've changed my mind, can I get a refund?
We are happy to provide a size exchange for a like for like item, if your item does not fit correctly. However, please choose carefully as DAYDREAMERS/CLUB is unable to offer refunds or returns for a change of mind.
For more info please view our Returns & Exchanges page.
How long does a return & exchange take?
Once we receive your returned item, we will process the exhange request as quickly as possible. The quicker that you can begin the process by notifying us of your exchange request and returning the item, the quicker that we can finalise the process for you.
How does 'Store Credit' for returns work?
We’re happy to offer store credit for 7 Day Returns, provided the returned item meets our conditions. Using your store credit is super easy. Once you’ve been issued with store credit, we'll email you a unique code that is solely for your own use. Browse and add items to your shopping cart as normal, then apply your unique code to the ‘Discount code’ section on the checkout page. Your store credit will then automatically be deducted from your order total.
If you have any further questions or need customer support, please get in touch via our Contact Us page. We'll get back to you as soon as we can!