Returns & Exchanges
You should feel confident when making your purchase that your order will arrive as it presented and described in our online store.
If your item doesn't fit quite right, we're happy to offer hassle‑free 30 Day Returns & Exchanges from the date of your delivery. Simply return your item within the 30 day period and we'll exchange your item for an alternate size. If we're out of stock for that particular item, we can recommend another style or item, or we can offer store credit equal to the purchase price of your returned item, excluding shipping & delivery costs.
All returned items must be unworn, unwashed and undamaged. All returned items must be in their original condition with original tags, original labels, original packaging and original hygiene seal(s) intact.
Returns and exchanges are available for all full prices items. The sale of all discounted items is final, we are unable to accept any returns or exchanges for these items.
To initiate a return and exchange, please contact us first via email at firstname.lastname@example.org to notify us of your request. Once we confirm this request, we will provide you with our return address to post your item back to Daydreamers Club at your own expense. Please include your original packing slip or purchase receipt with your returned item for proof of purchase. Once we receive your returned item, we will process your exchange as quickly as possible.
Daydreamers Club will inspect all returned items to assess the condition of the item and determine if the item has been used or not. Daydreamers Club reserves the right to refuse any returned item(s) where the above outlined requirements are not met. Please choose carefully as Daydreamers Club is unable to offer refunds or returns for a change of mind. Daydreamers Club is unable to refund the original shipping & delivery costs and the cost of the return postage is at the customer's expense.
In the extremely unlikely event that you receive an item that is faulty, please contact our customer support team ASAP. We will replace the item with a like for like style and size. If the item cannot be replaced due to being out of stock, we can recommend an alternate style or item, or refund the full cost of the item.